Shipping & Returns

Free Delivery

  • FREE Standard delivery for all purchases. Your order will be delivered within 2 to 5 working days of your order being placed. 
  • Express delivery is $15 and free for purchases over $150. Your order will be delivered within 2 to 4 working days of your order being placed. 
  • Please note, these charges may vary from time to time with promotional activity.
  • Offer available for a limited time only.

Shipping & Delivery

  • To minimise the risk of contracting or spreading COVID-19, all deliveries will no longer require a signature for delivery or collection. Someone will need to be present at the residence for this to occur, otherwise standard delivery procedures apply. 
  • In all cases, whether the parcel is delivered to the door, or a customer goes into their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and acknowledge delivery. 
  • Someone will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick it up on the counter.
  • Our carrier delivers between 7.30am and 10pm, and in some cases, a signature may be required.
  • If you are not around, (if a signature is not required) the courier will try to find a safe, dry place to leave your parcel.
  • Alternatively, they'll leave a calling card with the details on how to re-arrange delivery. Or depending on the courier a re-delivery attempt may be made without contact.

New Zealand Delivery

  • Standard delivery is $20 and free on orders over AUD $60. Standard delivery to New Zealand takes 6-11 business days to arrive.
  • Please note, these charges may vary from time to time with promotional activity.
  • If New Zealand Post is unable to deliver your order to your address, your parcel will be redirected to your local post office where you will have 10 days to collect your order. To collect your parcel, you must present photo ID and sign for your parcel.
  • Your parcel may be returned to sender for various reasons including providing an invalid address upon checking out or failure to collect within 10 days at your local post office. Please contact for information on how you can still receive your parcel.

Reasons for order delays

  • An incorrect address has been entered against the order.
  • Public Holidays.
  • Extreme Weather Events.
  • Incorrect Credit Card information was entered against the order. Please double check all details when you place your order. You will only be charged once your details have been validated by our payment gateway.
  • Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the cardholder, and this may delay shipping.


  • All returns must be unworn and unopened, unwashed and undamaged, in their original condition with all original tags attached and/or are in their original packaging which must also be undamaged and in its original condition.
  • The original packaging must also be returned in original condition and must not be marked, labelled, damaged, or taped.
  • Returns by post are to be paid for by the customer (Once received We refund the shipping cost back to the customer).
  • All postal returns must be accompanied with the original order receipt or a physical copy of your order confirmation.
  • Once your order has been received by us, we will process your order and shipping refund within a few working days and we'll send you an email to let you know once it’s complete.

Returns Address

  • For all item returns, please send to the following address:
  • Solemate Returns
  • PO BOX 1759
    Warriewood Shopping Square NSW Australia 2102
  • Additionally you can call: 1800 979 775 
  • Email:

With a receipt

  • To reduce the risk of fraud, all purchases made on a debit/credit card will be credited back to the original card used. Please have your card with you.

Without a receipt

  • If you don't have a receipt, we ask for and prefer to sight and record photo identification showing your name, address and signature. This information will be kept secure. You can help us determine proof of purchase by providing a Bank Statement or similar.
  • This can help us establish and confirm the price you are likely to have paid for the goods and allow us to process your return.
  • If you cannot provide satisfactory proof of purchase, Solemate may, at its discretion, provide you with an exchange or a Gift Card to the current value of the item, or the value that applied at the time of sale (if that can be substantiated).