Refund policy

Returns

• All returns must be unworn and unopened, unwashed and undamaged, in their original condition with all original tags attached and/or are in their original packaging which must also be undamaged and in its original condition.
• The original packaging must also be returned in original condition and must not be marked, labelled, damaged, or taped.
• Returns by post are to be paid for by the customer (unless the item is faulty or incorrectly supplied).
• All postal returns must be accompanied with the original order receipt or a physical copy of your order confirmation.
• Once your order has been received by us, we will process your refund within a few working days and we'll send you an email to let you know once it’s complete.

With a receipt

• To reduce the risk of fraud, all purchases made on a debit/credit card will be credited back to the original card used. Please have your card with you.

Without a receipt

• If you don't have a receipt, we ask for and prefer to sight and record photo identification showing your name, address and signature. This information will be kept secure. You can help us determine proof of purchase by providing a Bank Statement or similar.
• This can help us establish and confirm the price you are likely to have paid for the goods and allow us to process your return.
• If you cannot provide satisfactory proof of purchase, rebel may, at its discretion, provide you with an exchange or a Gift Card to the current value of the item, or the value that applied at the time of sale (if that can be substantiated).